FAQ

Frequently Asked Questions

How does Unovate apparel fit?
Most pieces have an athletic/regular fit. For an oversized look, choose one size up. Check our size guide in cm on each product page.
Is the print durable?
Yes—DTG (Direct-to-Garment) on premium ring-spun cotton. Wash cold (30°C), inside-out, and tumble dry low to keep it looking fresh.
What size should I pick?
Use the size guide in centimetres. If you’re between sizes or layering over a tee, we recommend sizing up.
How long does shipping take?
UK: 2–4 working days. EU: 4–7 working days. All orders are tracked and you’ll receive your tracking link by email.
How quickly will my order be made?
Most orders are printed and packed within 1–3 working days. You’ll get an email as soon as it ships.
What’s your returns policy?
30-day hassle-free returns on unworn items with original tags/packaging. Start a return via our Returns page or contact us.
Care instructions?
Wash cold (30°C), inside-out. Use mild detergent. Tumble dry low or line dry. Do not bleach. Do not iron directly on the print.
Will the print crack or peel?
DTG ink bonds to the fibres and won’t crack or peel when you follow care instructions (cold wash, low heat, no direct ironing on design).
Do you ship internationally?
Yes—UK & EU as standard. For other regions, please check availability at checkout. Local duties/taxes may apply on delivery.
Will I pay customs or VAT?
UK orders: VAT included at checkout. EU/International: duties/taxes may be charged by your local carrier depending on your country’s rules.
Can I change or cancel my order?
We can usually edit or cancel within 2 hours of purchase before production begins. Email us ASAP with your order number.
Do you offer gift notes or messages?
Yes—add a note in the cart and we’ll print your message on the packing slip without prices.
What if something arrives damaged?
We’ve got you. Email photos and your order number within 7 days and we’ll replace it quickly.
What materials do you use?
Soft, durable blends like 100% ring-spun cotton or 80/20 cotton-poly (listed on each product). We choose comfortable, long-lasting fabrics.
How do I contact Unovate?
Use the contact form on our site or email unovate.apparel@gmail.com. We typically reply within one working day.